1) What types of vehicles do you service?
We service most American, European, and import makes and models.
2) Do you work on hybrids and electric vehicles?
Yes.
3) What is the process for booking an appointment online?
Using our convenient online form, enter your name, email address, phone number, reason for visiting, year, make, and model of your vehicle, and your requested date and time.
4) How do you handle extended warranty repairs?
To handle extended warranty repairs, we work directly with their providers.
5) Are you certified to work on all car makes and models?
Yes.
6) What is an ASE Master Certified Technician?
An ASE Master Certified Technician is an automotive pro who has passed several related tests and has relevant work experience.
7) What does the “AAA Approved Auto Repair” shop mean?
It means that we meet the highest AAA standards for reliability, quality, and customer service.
8) How do I know if my car needs a wheel alignment?
Among many signs are the steering wheel pulling in one direction and tire wear that is uneven.
9) Do you offer brake repair services?
Yes.
10) What benefits are there for regular oil changes?
Your engine keeps running smoothly, gets better mileage, and lasts longer.
11) How can I tell if my car needs a fluid flush?
Signs include discolored liquids, low fluid levels, and performance problems.
12) What should I expect during a scheduled maintenance service?
We’ll inspect your vehicle, check fluids, and replace any components or consumables based on your model’s maintenance schedule.
13) Do you offer tire services, including rotations and balancing?
Yes.
14) What is the importance of a Bosch Authorized Service Center?
We meet the strict quality and technical standards of Bosch using up-to-date technology and approved components.
15) How do you ensure female customers feel comfortable and respected?
We know how to communicate effectively with all of our customers, understand their needs, and avoid making assumptions about your automotive knowledge.
16) What are your shop hours?
We are open from Monday to Friday – from 7:30 AM to 5:00 PM, and on Saturday from 7:30 AM to 12:00 PM. There are also holiday hours, so you should check our website or call.
17) How can I contact you for a repair estimate?
Please use our handy online form or call us at (650) 480-3526.
18) Do you offer free consultations or inspections?
Yes.
19) Are there any current specials or promotions?
Please check our Specials page.
20) How long does a typical brake repair take?
Between one and three hours, depending on the complexity of the problem.
21) What is a Certified Green Business?
We are recognized for meeting environmental standards and are committed to sustainability by conserving energy, reducing waste, and using eco-friendly materials.
22) How do you manage waste and recycling in your shop?
We follow industry-standard recommendations for recycling components, fluids, and materials.
23) What should I bring with me to my appointment?
Bring any relevant paperwork, such as previous maintenance, your payment methods, and your vehicle.
24) Do you offer loaner cars or a shuttle service?
Yes.
25) How do you handle diagnostic services?
We rely on our latest diagnostic tools and up-to-date procedures to identify problems before providing accurate results.
26) What are the signs of needing a new battery?
Difficulty in starting the car, dimming headlamps, slow engine cranking, frequent jump starts, and an unusual smell from the battery area.
27) How often should I have my brakes inspected?
You should have your brakes checked once a year or every 12,000 miles, whichever comes first.
28) Is there a warranty on parts and labor?
Yes, we offer 24 months or 24,000 miles of warranty.
29) Can I get a same-day appointment?
Depends solely on the service needed.
30) What’s included in a full-service oil change?
After a general inspection, we change your oil filter and replace the oil.
31) How do you stay updated with the latest automotive technologies?
Our staff undergoes continuous training and certification.
32) Can I book an appointment via phone?
Yes, call us at (650) 480-3526.
33) What does a brake flush service involve?
We remove old brake fluid and replace it with fresh fluid to maintain stopping power.
34) What types of parts do you use for repairs?
We use OEM and brand-approved parts for the applicable vehicle.
35) How do I check the status of my repair?
Just give us a call.
36) What should I do if my check engine light comes on?
We recommend the vehicle be brought in as soon as possible. If the light is flashing, then you should immediately bring it in so we can find out what’s causing the Check Engine light to come on.
37) Do you service luxury vehicles?
Yes.
38) How do you diagnose issues with electric vehicles?
We have specialized tools and techniques that are specially designed for electric vehicles.
39) Do you offer fleet services?
Yes.
40) What steps do you take to minimize wait times?
We give you a realistic estimate and tell you the reasons for that timeline.
41) How can I leave a review after my service?
We encourage that and live to serve and have satisfied customers.
42) What is your policy on providing estimates?
We provide free estimates and perform work only on your approval.
43) Do you offer pre-purchase inspections?
Yes.
44) What maintenance does my car need at 30k /60k/ 75k/ 90k/ 100k?
Maintenance varies by year, make, and model.
